Category Archives: Software

Shared Email Setup in Outlook

Posted on March 3, 2020 by brwoodw

Setting up a shared account. The following instructions have Office 365 installed. There are a couple items that need to be determined and set up before this can happen. Does the department secretary share a calendar with the student secretaries? … Continue reading →

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Email Setup in Outlook

Posted on March 3, 2020 by brwoodw

For faculty and full-time staff email set up is pretty straight-forward. The following instructions have Office 365 installed. When Outlook asks for an email address have them enter their NetID@byu.edu. Select either Office 365 or Exchange. If they signed into … Continue reading →

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Setting up Adobe (Creative Cloud) Products

Posted on February 14, 2020 by makana

FOR PART TIME EMPLOYEES AND LABS, SEE BELOW BEFORE FOLLOWING THESE INSTRUCTIONS Adobe Creative Cloud can be found in Software Center (for Windows) and Self Service (for Macs). Search for Adobe CC Desktop and hit Install. This might take a … Continue reading →

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Microsoft Office Setup

Posted on February 14, 2020 by Taylor

Word (and Powerpoint, Excel… etc.) For Anyone: Click on Word (or any of the other applications) and it should prompt you for a Microsoft sign-in username. Put the person’s netID@byu.edu, and it should redirect to a BYU page asking for … Continue reading →

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Common Fixes for Outlook on Mac

Posted on February 21, 2018 by makana

From OIT: These connection problems are very common on Macs, but unfortunately we haven’t found a single solution that fixes them all. Here is a list of the most common fixes: Reconfigure wifi/network settings: https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_mac-mso_mac2016/outlook-mac-says-not-connected/20fded85-ee20-460f-b540-92286609b303 Delete the Outlook … Continue reading →

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Transferring Data Between Mac Devices

Posted on January 19, 2018 by rmen16

Use this when reimaging new MacBook Pros and iMacs, but it works in any situation where you need to transfer large amounts of data between Mac devices. Make sure the professor/client has signed into the new Mac. Connect old machine … Continue reading →

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Allowing Apps on Mac

Posted on December 12, 2017 by rmen16

If you ever get the message It’s because our image doesn’t allow faculty to download apps from “Anywhere.” To open the application, right click (or Ctrl+Click) and choose “Open.” The popup will happen again, but it will also have … Continue reading →

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