Category Archives: Windows

Shared Email Setup in Outlook

Posted on March 3, 2020 by brwoodw

Setting up a shared account. The following instructions have Office 365 installed. There are a couple items that need to be determined and set up before this can happen. Does the department secretary share a calendar with the student secretaries? … Continue reading →

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Email Setup in Outlook

Posted on March 3, 2020 by brwoodw

For faculty and full-time staff email set up is pretty straight-forward. The following instructions have Office 365 installed. When Outlook asks for an email address have them enter their NetID@byu.edu. Select either Office 365 or Exchange. If they signed into … Continue reading →

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How to Fix Broken Audio (Red X) on Windows 10 AIOs

Posted on September 21, 2018 by makana

We’ve been seeing the Windows Audio service on Windows 10 break on a lot of the 7440/7450 AIOs, especially when the user isn’t an Administrator (Adjuncts, part time secretaries, etc). No sound comes out of the speakers or audio jack … Continue reading →

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Installing Pharos Open-Access Printers

Posted on June 25, 2018 by makana

NOTE: This is only for Windows. On Macs, you can open Self Service and it’ll be under Printers on the left hand sidebar. Pretty much all of the Adjuncts in the JKB need access to the Pharos Open-Access Printers (BYU … Continue reading →

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Map Network Drive on Windows

Posted on November 2, 2017 by abraxrv

All, There is an automatic drive mapping to the “asstcsr” folder on HumFileShare. This works IF you login with your NetID when using a Windows computer (MACs don’t work with Microsoft’s Group Policy drive mappings). If you login with any … Continue reading →

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Adding Someone to a Shared Drive

Posted on May 9, 2017 by

Here are the steps: Find out the person’s netid (Ex. AB12) Find out their department (Ex. University Writing) Open up GROUP POLICY MANAGER If you don’t have group policy manager go to this link https://www.microsoft.com/en-us/download/details.aspx?id=45520 Or google search: download remote server … Continue reading →

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VPN and Windows Licensing

Posted on March 3, 2017 by dna3

A user working from home had trouble with Windows. His screen would go black with a message that “this copy of Windows is not genuine.” He remembered that the fix had something to do with VPN. (The problem was that he was … Continue reading →

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