Category Archives: CSR Documentation
Installing HP printer drivers with Easy Start on Mac
When you look up the printer model and go to the HP website to download the drivers chances are the HP website will make you download HP Easy Start. Download it and run it. Using it is initially pretty straight … Continue reading
Posted in Printers
Tagged Easy start, HP, printer
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How to Nuke a Computer
Using DBAN This is the old way to nuke, and YOU SHOULD ONLY USE THIS METHOD ON HARD DISKS. If the computer has an SSD, or is any Mac newer than 2013 (usually it doesn’t work on any Mac), this … Continue reading
Shared Email Setup in Outlook
Setting up a shared account. The following instructions have Office 365 installed. There are a couple items that need to be determined and set up before this can happen. Does the department secretary share a calendar with the student secretaries? … Continue reading
Email Setup in Outlook
For faculty and full-time staff email set up is pretty straight-forward. The following instructions have Office 365 installed. When Outlook asks for an email address have them enter their NetID@byu.edu. Select either Office 365 or Exchange. If they signed into … Continue reading
Setting up Adobe (Creative Cloud) Products
FOR PART TIME EMPLOYEES AND LABS, SEE BELOW BEFORE FOLLOWING THESE INSTRUCTIONS Adobe Creative Cloud can be found in Software Center (for Windows) and Self Service (for Macs). Search for Adobe CC Desktop and hit Install. This might take a … Continue reading
Microsoft Office Setup
Word (and Powerpoint, Excel… etc.) For Anyone: Click on Word (or any of the other applications) and it should prompt you for a Microsoft sign-in username. Put the person’s netID@byu.edu, and it should redirect to a BYU page asking for … Continue reading
How to Fix Broken Audio (Red X) on Windows 10 AIOs
We’ve been seeing the Windows Audio service on Windows 10 break on a lot of the 7440/7450 AIOs, especially when the user isn’t an Administrator (Adjuncts, part time secretaries, etc). No sound comes out of the speakers or audio jack … Continue reading
Posted in CSR Documentation, Windows
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Installing Pharos Open-Access Printers
NOTE: This is only for Windows. On Macs, you can open Self Service and it’ll be under Printers on the left hand sidebar. Pretty much all of the Adjuncts in the JKB need access to the Pharos Open-Access Printers (BYU … Continue reading
Changing Mac Names with Terminal
Sometimes after imaging, the computer name is wrong being “iMac-abunchofrandomcharacters” or just “iMac (#)”. This causes helpdesk to not be able to pull the IP address and makes remoting in difficult. Open Terminal and run the following command lines (replacing … Continue reading
Posted in CSR Documentation, Mac
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humprint
humprint.byu.edu is a Windows 2012 server that has most of our printers added and then shares them with users. To access it use Microsoft Remote Desktop and the hostname. There is a GPO for each department that adds the printers … Continue reading