Author Archives: rmen16

STICKY: Private Documentation

Posted on January 19, 2018 by rmen16

Since we have sensitive information (such as passwords) that we use in our documentation, we’ll need to start making certain posts private. Any time you wish to view these tutorials or access this information, you will need to sign in … Continue reading →

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Transferring Data Between Mac Devices

Posted on January 19, 2018 by rmen16

Use this when reimaging new MacBook Pros and iMacs, but it works in any situation where you need to transfer large amounts of data between Mac devices. Make sure the professor/client has signed into the new Mac. Connect old machine … Continue reading →

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Allowing Apps on Mac

Posted on December 12, 2017 by rmen16

If you ever get the message It’s because our image doesn’t allow faculty to download apps from “Anywhere.” To open the application, right click (or Ctrl+Click) and choose “Open.”   The popup will happen again, but it will also have … Continue reading →

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Beginner’s Guide to HelpDesk

Posted on November 7, 2017 by rmen16

by Mark Lindley, edited by Bekah Fowles Helpdesk is our supporting website that you will be using every day. You can access it by this hyperlink: https://humhelp.byu.edu/ . This site is where we access all the inventory of computers used … Continue reading →

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New Hire Guide

Posted on November 7, 2017 by rmen16

New Assistant CSR In-processing Get hired. See Bonnie Bingham. Information/contact card ODH Policies and Procedures document Wait for hiring permission from Student Employment before beginning work Regular meetings Bi-weekly staff meeting 1161 JFSB Annual employees meeting & breakfast (usually 2nd … Continue reading →

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Unpausing a Printer with Admin Password

Posted on November 7, 2017 by rmen16

Lately we’ve been getting calls  from Adjuncts with Macs that they can’t print because they need an admin password to unpause the printer. This is the message that pops up. This is pretty annoying for them, so Devin found a … Continue reading →

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