Category Archives: CSR Documentation

Category for workflow documentation for CSR responsibilities, such as imaging, CrashPlan, etc.

How to Fix Broken Audio (Red X) on Windows 10 AIOs

Posted on September 21, 2018 by makana

We’ve been seeing the Windows Audio service on Windows 10 break on a lot of the 7440/7450 AIOs, especially when the user isn’t an Administrator (Adjuncts, part time secretaries, etc). No sound comes out of the speakers or audio jack … Continue reading →

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Allowing Apps on Mac

Posted on December 12, 2017 by rmen16

If you ever get the message It’s because our image doesn’t allow faculty to download apps from “Anywhere.” To open the application, right click (or Ctrl+Click) and choose “Open.” The popup will happen again, but it will also have … Continue reading →

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Installing Pharos Open-Access Printers

Posted on June 25, 2018 by makana

NOTE: This is only for Windows. On Macs, you can open Self Service and it’ll be under Printers on the left hand sidebar. Pretty much all of the Adjuncts in the JKB need access to the Pharos Open-Access Printers (BYU … Continue reading →

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Common Fixes for Outlook on Mac

Posted on February 21, 2018 by makana

From OIT: These connection problems are very common on Macs, but unfortunately we haven’t found a single solution that fixes them all. Here is a list of the most common fixes: Reconfigure wifi/network settings: https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_mac-mso_mac2016/outlook-mac-says-not-connected/20fded85-ee20-460f-b540-92286609b303 Delete the Outlook … Continue reading →

Posted in Email, Mac, Software | Comments Off

Beginner’s Guide to HelpDesk

Posted on November 7, 2017 by rmen16

by Mark Lindley, edited by Bekah Fowles Helpdesk is our supporting website that you will be using every day. You can access it by this hyperlink: https://humhelp.byu.edu/ . This site is where we access all the inventory of computers used … Continue reading →

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Unpausing a Printer with Admin Password

Posted on November 7, 2017 by rmen16

Lately we’ve been getting calls from Adjuncts with Macs that they can’t print because they need an admin password to unpause the printer. This is the message that pops up. This is pretty annoying for them, so Devin found a … Continue reading →

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Map Network Drive on Windows

Posted on November 2, 2017 by abraxrv

All, There is an automatic drive mapping to the “asstcsr” folder on HumFileShare. This works IF you login with your NetID when using a Windows computer (MACs don’t work with Microsoft’s Group Policy drive mappings). If you login with any … Continue reading →

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Setting up Atrust T66 Thin Clients

Posted on September 25, 2017 by dna3

Process for replacing the old N-Computing thin clients with the new Atrust clients. Tools needed: medium-sized Philips head screwdriver; medium-sized flathead screwdriver; small pliers. Disconnect all cables from the old device. Unmount the N-Computing device. They are a bit tricky … Continue reading →

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Adding a Sharp Printer

Posted on May 19, 2017 by

Do it in this order: Google the printer Download the correct driver package (if you do it without the package, it probably won’t work) Install using the user friendly tutorial Make sure they have a copy code in the “Job Handling” section … Continue reading →

Posted in Printers | Tagged Adding a Printer, Copy Code, Job Handling, Sharp | Comments Off