Category Archives: CSR Documentation
Common Fixes for Outlook on Mac
From OIT: These connection problems are very common on Macs, but unfortunately we haven’t found a single solution that fixes them all. Here is a list of the most common fixes: Reconfigure wifi/network settings: https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_mac-mso_mac2016/outlook-mac-says-not-connected/20fded85-ee20-460f-b540-92286609b303 Delete the Outlook … Continue reading
Transferring Data Between Mac Devices
Use this when reimaging new MacBook Pros and iMacs, but it works in any situation where you need to transfer large amounts of data between Mac devices. Make sure the professor/client has signed into the new Mac. Connect old machine … Continue reading
Allowing Apps on Mac
If you ever get the message It’s because our image doesn’t allow faculty to download apps from “Anywhere.” To open the application, right click (or Ctrl+Click) and choose “Open.” The popup will happen again, but it will also have … Continue reading
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Beginner’s Guide to HelpDesk
by Mark Lindley, edited by Bekah Fowles Helpdesk is our supporting website that you will be using every day. You can access it by this hyperlink: https://humhelp.byu.edu/ . This site is where we access all the inventory of computers used … Continue reading
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New Hire Guide
New Assistant CSR In-processing Get hired. See Bonnie Bingham. Information/contact card ODH Policies and Procedures document Wait for hiring permission from Student Employment before beginning work Regular meetings Bi-weekly staff meeting 1161 JFSB Annual employees meeting & breakfast (usually 2nd … Continue reading
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Unpausing a Printer with Admin Password
Lately we’ve been getting calls from Adjuncts with Macs that they can’t print because they need an admin password to unpause the printer. This is the message that pops up. This is pretty annoying for them, so Devin found a … Continue reading
Map Network Drive on Windows
All, There is an automatic drive mapping to the “asstcsr” folder on HumFileShare. This works IF you login with your NetID when using a Windows computer (MACs don’t work with Microsoft’s Group Policy drive mappings). If you login with any … Continue reading
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Setting up Atrust T66 Thin Clients
Process for replacing the old N-Computing thin clients with the new Atrust clients. Tools needed: medium-sized Philips head screwdriver; medium-sized flathead screwdriver; small pliers. Disconnect all cables from the old device. Unmount the N-Computing device. They are a bit tricky … Continue reading
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Adding a Sharp Printer
Do it in this order: Google the printer Download the correct driver package (if you do it without the package, it probably won’t work) Install using the user friendly tutorial Make sure they have a copy code in the “Job Handling” section … Continue reading
Posted in Printers
Tagged Adding a Printer, Copy Code, Job Handling, Sharp
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Adding Someone to a Shared Drive
Here are the steps: Find out the person’s netid (Ex. AB12) Find out their department (Ex. University Writing) Open up GROUP POLICY MANAGER If you don’t have group policy manager go to this link https://www.microsoft.com/en-us/download/details.aspx?id=45520 Or google search: download remote server … Continue reading
Posted in Software, Windows
Tagged Group Policy Manager, New Secretary, Shared Drive
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