Category Archives: CSR Documentation
How to Nuke a Computer
Nuking a Dell Computer Once again, spam F12 on startup to get the BIOS screen. This time, select BIOS Setup. Now a screen like below should pop up. Hit the plus sign next to “Maintenance” and then click Data Wipe. … Continue reading
Changing Mac Names with Terminal
Sometimes after imaging, the computer name is wrong being “iMac-abunchofrandomcharacters” or just “iMac (#)”. This causes helpdesk to not be able to pull the IP address and makes remoting in difficult. Open Terminal and run the following command lines (replacing … Continue reading
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Installing HP printer drivers with Easy Start on Mac
When you look up the printer model and go to the HP website to download the drivers chances are the HP website will make you download HP Easy Start. Download it and run it. Using it is initially pretty straight … Continue reading
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Shared Email Setup in Outlook
Setting up a shared account. The following instructions have Office 365 installed. There are a couple items that need to be determined and set up before this can happen. Does the department secretary share a calendar with the student secretaries? … Continue reading
Transferring Data Between Mac Devices
Use this when reimaging new MacBook Pros and iMacs, but it works in any situation where you need to transfer large amounts of data between Mac devices. Make sure the professor/client has signed into the new Mac. Connect old machine … Continue reading
Setting up Adobe (Creative Cloud) Products
FOR PART TIME EMPLOYEES AND LABS, SEE BELOW BEFORE FOLLOWING THESE INSTRUCTIONS Adobe Creative Cloud can be found in Software Center (for Windows) and Self Service (for Macs). Search for Adobe CC Desktop and hit Install. This might take a … Continue reading
Email Setup in Outlook
For faculty and full-time staff email set up is pretty straight-forward. The following instructions have Office 365 installed. When Outlook asks for an email address have them enter their NetID@byu.edu. Select either Office 365 or Exchange. If they signed into … Continue reading
New Hire Guide
New Assistant CSR In-processing Get hired. See Bonnie Bingham. Information/contact card ODH Policies and Procedures document Wait for hiring permission from Student Employment before beginning work Regular meetings Bi-weekly staff meeting 1161 JFSB Annual employees meeting & breakfast (usually 2nd … Continue reading
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Microsoft Office Setup
Word (and Powerpoint, Excel… etc.) For Anyone: Click on Word (or any of the other applications) and it should prompt you for a Microsoft sign-in username. Put the person’s netID@byu.edu, and it should redirect to a BYU page asking for … Continue reading
humprint
humprint.byu.edu is a Windows 2012 server that has most of our printers added and then shares them with users. To access it use Microsoft Remote Desktop and the hostname. There is a GPO for each department that adds the printers … Continue reading