Author Archives: makana

Using BYU Cloud Apps/Citrix Workspace

Posted on February 20, 2020 by makana

Most of this info is from OIT: https://it.byu.edu/it?id=kb_article&sys_id=28a3b07edb9fbf80a5a627ba4b9619c7 BYU Cloud Apps allow all students, faculty, and staff to access BYU-licensed applications running on remote servers in our datacenter for coursework and business needs. These applications can be accessed and used … Continue reading →

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Setting up Adobe (Creative Cloud) Products

Posted on February 14, 2020 by makana

FOR PART TIME EMPLOYEES AND LABS, SEE BELOW BEFORE FOLLOWING THESE INSTRUCTIONS Adobe Creative Cloud can be found in Software Center (for Windows) and Self Service (for Macs). Search for Adobe CC Desktop and hit Install. This might take a … Continue reading →

Posted in General, Imaging, Software | Comments Off

How to Fix Broken Audio (Red X) on Windows 10 AIOs

Posted on September 21, 2018 by makana

We’ve been seeing the Windows Audio service on Windows 10 break on a lot of the 7440/7450 AIOs, especially when the user isn’t an Administrator (Adjuncts, part time secretaries, etc). No sound comes out of the speakers or audio jack … Continue reading →

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Installing Pharos Open-Access Printers

Posted on June 25, 2018 by makana

NOTE: This is only for Windows. On Macs, you can open Self Service and it’ll be under Printers on the left hand sidebar. Pretty much all of the Adjuncts in the JKB need access to the Pharos Open-Access Printers (BYU … Continue reading →

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Changing Mac Names with Terminal

Posted on June 15, 2018 by makana

Sometimes after imaging, the computer name is wrong being “iMac-abunchofrandomcharacters” or just “iMac (#)”. This causes helpdesk to not be able to pull the IP address and makes remoting in difficult. Open Terminal and run the following command lines (replacing … Continue reading →

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Common Fixes for Outlook on Mac

Posted on February 21, 2018 by makana

From OIT: These connection problems are very common on Macs, but unfortunately we haven’t found a single solution that fixes them all. Here is a list of the most common fixes: Reconfigure wifi/network settings: https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_mac-mso_mac2016/outlook-mac-says-not-connected/20fded85-ee20-460f-b540-92286609b303 Delete the Outlook … Continue reading →

Posted in Email, Mac, Software | Comments Off