Monthly Archives: November 2017

Beginner’s Guide to HelpDesk

Posted on November 7, 2017 by rmen16

by Mark Lindley, edited by Bekah Fowles Helpdesk is our supporting website that you will be using every day. You can access it by this hyperlink: https://humhelp.byu.edu/ . This site is where we access all the inventory of computers used … Continue reading →

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New Hire Guide

Posted on November 7, 2017 by rmen16

New Assistant CSR In-processing Get hired. See Bonnie Bingham. Information/contact card ODH Policies and Procedures document Wait for hiring permission from Student Employment before beginning work Regular meetings Bi-weekly staff meeting 1161 JFSB Annual employees meeting & breakfast (usually 2nd … Continue reading →

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Unpausing a Printer with Admin Password

Posted on November 7, 2017 by rmen16

Lately we’ve been getting calls  from Adjuncts with Macs that they can’t print because they need an admin password to unpause the printer. This is the message that pops up. This is pretty annoying for them, so Devin found a … Continue reading →

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Map Network Drive on Windows

Posted on November 2, 2017 by abraxrv

All, There is an automatic drive mapping to the “asstcsr” folder on HumFileShare. This works IF you login with your NetID when using a Windows computer (MACs don’t work with Microsoft’s Group Policy drive mappings). If you login with any … Continue reading →

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