Monthly Archives: March 2017

Restarting the CrashPlan Engine

Posted on March 20, 2017 by mlwjr

Restarting the CrashPlan service on the computer. This is used to clear connection and cache corruption issues. Navigate to CrashPlan on the computer and open it. When at this screen you will either want to hit Command  Option and C … Continue reading →

Posted in CrashPlan | Leave a comment

Setting up CrashPlan the First Time

Posted on March 15, 2017 by mlwjr

Setting up CrashPlan the First Time First you must have CrashPlan installed on the computer. Sign into crashplan.com/login with your NetID@byu.edu, go to Administration -> Downloads. You should see a similar screen to: And click the download button next to … Continue reading →

Posted in CrashPlan | Leave a comment

Installing printers on macOS

Posted on March 3, 2017 by abraxrv

To add a printer go to the System Preferences, “Printers & Scanners.”  Click on the “+” button to add a printer. To add an HP printer, most of the time is enough to enter the hostname or IP address of … Continue reading →

Posted in CSR Documentation, Hardware, Mac, Printers | Leave a comment

VPN and Windows Licensing

Posted on March 3, 2017 by dna3

A user working from home had trouble with Windows. His screen would go black with a message that “this copy of Windows is not genuine.” He remembered that the fix had something to do with VPN. (The problem was that he was … Continue reading →

Posted in CSR Documentation, Windows | Leave a comment