Setting up a new BYU email account

Setting up an email account is fairly simple. All department secretaries should have access rights to do this.

1. Go to it.byu.edu
2. In the search box next to the login box, type “email” and click the magnifying glass.
3. Click the resulting link “email,” usually the third one down. This will take you to the premium email account order page.
4. Click Order, then select “Order Service” from the drop down menu.
   

   Click the Order link at upper right, then Order Service.

5. If you haven’t already authenticated earlier to BYU with another application or web page, you’ll be asked to authenticate. Enter your netid and password.
6. Fill in the appropriate boxes. It doesn’t matter who orders the service (it could be a CSR or a department secretary).
7. Enter in the account type (usually, “employee”, the default).
8. Enter who the account is for. The name must be correct or you might select the wrong person. The page will verify the name after you select the next box. If it remains red, the name isn’t verified and you won’t be able to finish the order. This usually happens if the person has not been hired yet.
9. Enter the desired email address for the person. Usually, we just follow the firstname_lastname@byu.edu) pattern
10. Enter the department’s account code for recurring charges–about $3.50 a month for employees who are not full-time. The full-time accounts are free. The account code is in the format 11xxxxxx-6140-00000. I use the 6140 account type so that it shows up on the department’s monthly OIT bill. The account code will be verified when you click out of the box and will indicate the department that is responsible for the code.
11. Click the “Instant Order” button on the top right.

You should get an email from OIT showing the request has been made and another one when it has been fulfilled, usually within a few minutes. At that time, the person can log into their account either by using Outlook or by the web mail client at mail.byu.edu.