Category Archives: General

How to Use HelpDesk

Posted on January 8, 2021 by Taylor

Go to humhelp@byu.edu, and if you are not already logged in to the CAS system, log in with your netID and password. You will be redirected to a page that looks like this: Creating a Job Usually, all new jobs … Continue reading →

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How to Nuke a Computer

Posted on December 10, 2020 by Taylor

Nuking a Dell Computer with a SSD Once again, spam F12 on startup to get the BIOS screen. This time, select BIOS Setup. Now a screen like below should pop up. Hit the plus sign next to “Maintenance” and then … Continue reading →

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Using BYU Cloud Apps/Citrix Workspace

Posted on February 20, 2020 by makana

Most of this info is from OIT: https://it.byu.edu/it?id=kb_article&sys_id=28a3b07edb9fbf80a5a627ba4b9619c7 BYU Cloud Apps allow all students, faculty, and staff to access BYU-licensed applications running on remote servers in our datacenter for coursework and business needs. These applications can be accessed and used … Continue reading →

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Setting up Adobe (Creative Cloud) Products

Posted on February 14, 2020 by makana

FOR PART TIME EMPLOYEES AND LABS, SEE BELOW BEFORE FOLLOWING THESE INSTRUCTIONS Adobe Creative Cloud can be found in Software Center (for Windows) and Self Service (for Macs). Search for Adobe CC Desktop and hit Install. This might take a … Continue reading →

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Microsoft Office Setup

Posted on February 14, 2020 by Taylor

Word (and Powerpoint, Excel… etc.) For Anyone: Click on Word (or any of the other applications) and it should prompt you for a Microsoft sign-in username. Put the person’s netID@byu.edu, and it should redirect to a BYU page asking for … Continue reading →

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humprint

Posted on April 11, 2018 by abraxrv

humprint.byu.edu is a Windows 2012 server that has most of our printers added and then shares them with users. To access it use Microsoft Remote Desktop and the hostname. There is a GPO for each department that adds the printers … Continue reading →

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STICKY: Private Documentation

Posted on January 19, 2018 by rmen16

Since we have sensitive information (such as passwords) that we use in our documentation, we’ll need to start making certain posts private. Any time you wish to view these tutorials or access this information, you will need to sign in … Continue reading →

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Transferring Data Between Mac Devices

Posted on January 19, 2018 by rmen16

Use this when reimaging new MacBook Pros and iMacs, but it works in any situation where you need to transfer large amounts of data between Mac devices. Make sure the professor/client has signed into the new Mac. Connect old machine … Continue reading →

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Setting up a VPN Account

Posted on January 11, 2018 by dna3

A VPN (virtual private network) allows users to access secure BYU websites (such as Y-Expense) from any network, including home and international networks. Setting up new VPN: Go to it.byu.edu In the search box next to the login box, type … Continue reading →

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Allowing Apps on Mac

Posted on December 12, 2017 by rmen16

If you ever get the message It’s because our image doesn’t allow faculty to download apps from “Anywhere.” To open the application, right click (or Ctrl+Click) and choose “Open.” The popup will happen again, but it will also have … Continue reading →

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