Using BYU Cloud Apps/Citrix Workspace

Most of this info is from OIT: https://it.byu.edu/it?id=kb_article&sys_id=28a3b07edb9fbf80a5a627ba4b9619c7

BYU Cloud Apps allow all students, faculty, and staff to access BYU-licensed applications running on remote servers in our datacenter for coursework and business needs. These applications can be accessed and used on any device or Operating System, including Windows, MacOS, Linux, iOS, Android and Chrome OS. Access to cloud storage, such as Box, Google Drive, Dropbox, and OneDrive is also available in this environment to enable personal data storage.

Cloud Apps functions by opening a “session” with a Citrix server. A session is essentially a connection with the user’s computer and the server. The user’s computer shows the application and the work being done; however, the actual instance of the application and work within it is being done on the server.

Internet access is required to access these applications.

All BYU students, faculty, and staff that want to access an application using Cloud Apps can do so in two ways:

Note: Data will not save in the applications unless correctly setup. See saving data in Cloud Apps

1. (Preferred Method) Access through the web browser

1. Using a browser navigate to cloudapps.byu.edu
2. Log in using NetID@byu.edu and password
3. At the top of the screen select the Apps tab.
4. Select the App you wish to run

Note: This method does not function on mobile devices

2. Install the desktop program

1. Download the and install the Citrix Workspace app from https://www.citrix.com/downloads/workspace-app/  (Do Not Enable Single Sign-on: if enabled you will have to uninstall then reinstall workspace to fix the issue it causes of needing to be tied to the domain)

Alternatively: Install Citrix Workspace from Self Service on Macs / Software Center on Windows.

1. Enter https://byuapps.cloud.com as the server address
2. Sign in with your NetID@byu.edu and password
3. At the top of the screen select the Apps tab.
4. Select the App you wish to run

Note: This method is best for mobile devices, those needing to access local hardware, or those who wish to display Cloud Apps in a separate window.

A user cannot store their files or data on the server. This is because everyone who uses Cloud Apps accesses the same set of servers. If saving on the servers were allowed, servers’ storage limit would be reached quickly. Users can save their data to cloud storage locations such as Box using a service called Kumo to link users to their cloud storage. Cloud storage is (are) a place(s) where users can store their files or data that is not on their personal computer. A common example is Box. The documents in Box are stored in Box’s storage and accessible from anywhere with an internet connection. Once a user has set up their cloud storage in Kumo, they can save or open any files from Box, Google Drive, OneDrive, and Dropbox in any Citrix Application.

Setup: 

1. Navigate to kumo.byu.edu
2. Log in with your BYU Net ID and password
3. Expand and authorize the cloud storage providers you would like to have access within Citrix

Note: A green check denotes that you have authorized this cloud storage.

Access Cloud Storage:

Once a user has authorized cloud storage they can open or save files in their authorized cloud storage, in any application.

Note: The process of opening and saving files will vary slightly depending on the application. In general, most cloud storage locations such as Box can be found by navigating the file explorer to find the cloud storage.