Word (and Powerpoint, Excel… etc.) For Anyone:
Click on Word (or any of the other applications) and it should prompt you for a Microsoft sign-in username. Put the person’s netID@byu.edu, and it should redirect to a BYU page asking for their password. After they enter their password, it should redirect to a Duo push (which won’t be remembered for 30 days even with the checkbox) and it should sign in.
Remember that each person can only have 5 devices that are signed in with their account, so if you are loaning a laptop to a professor, try to have them sign out of the laptop after they are done using it.
Outlook Application For Professors:
Either on Mac or Windows, you should just be able to enter their NetID@byu.edu and it should work. If it fails to connect on Mac, you can try it with the server as mail.byu.edu, and the Domain as BYU\netID@byu.edu but usually if you got to this step, its a bad internet connection or they entered their password wrong.
If all goes well it should ask for a Duo push (which won’t be remembered for 30 days even with the checkbox) and it should sign in.
Outlook Online for Professors:
If the professor is used to getting to their email through the Web App, or if Outlook refuses to work, email should always be accessible through their favorite browser. This is also a good way to check if Outlook is broken or if they just don’t have an email account yet (sometimes it takes a few days if they just got hired).
- Open their favorite browser
- Go to office.byu.edu
- Have them sign in and do the Duo push
- Click on the Outlook icon on the top row
- It should open their email in the Web App, which you can now bookmark for them if they want
Downloading Office:
Office should already be on every computer by default (through the initial imaging), but if you need to re-download it to fix it or upgrade etc. then:
- Go to office.byu.edu
- Have the professor sign in and do the Duo push
- In the top right, there should be a button that says “Install Office”
- Click it and then “365 apps”
- A install file should start downloading
- Run it, and you will have to have the person sign in again (instructions above)